Net Engagement Score (NES): An Effective Model for Measuring Employee Engagement

Abstract

The domain of employee engagement measurement has been full of various kinds of approaches, tools, dimensions, themes, lengths and nature of items or questions.  This has led to a great amount of confusion and inconsistency in the organizational survey world. The size of the engagement survey tool varies from 10 to 120 items with huge amount of repetition of items or questions resulting in loss of productive hours of participants, survey analysts, human and capital resources. The traditional engagement surveys tend to be complex and time-intensive, resulting in low response rates.  The action plans based on these surveys also do not add much value in terms of Employee Value Propositions (EVP) and employee engagement. In the backdrop of such challenges, constraints, and needs, the “Net Engagement Score” has been created as highly efficient, effective, accurate and a new measurement of employee engagement. There is no model or approach developed so far by anyone or any organization to measure the Net Engagement Score (NES) of employees. The Net Engagement Score (NSE) is a simple, purposeful, comprehensive, innovative, and powerful quantitative method to measure the enterprise engagement level.

Keywords: Net Engagement Score, Performance

DOI: 10.7176/EJBM/17-3-05

Publication date: April 30^th 2025