The Role of Management Information Systems in Enhancing Decision-Making Processes in Small and Medium Enterprises (SMEs) in Texas

Abstract

This study examines the influence of Management Information Systems (MIS) on decision making in Small and Medium Enterprises (SMEs) in Texas. Since SMEs form the backbone of the economy of the state, it is proposed to assess the extent to which MIS enhances operational efficiency, better decision-making and organizational performance. The research is qualitative in nature, and 10 interviews are conducted of SME owners, managers and IT officers to examine the MIS effects on decision making for different business functions like inventory, finance, and customer support. The article presents some of the benefits of MIS, such as better access to information, faster processing of projects, and optimization of operation. However, such obstacles as expensive implementation, technical ability absence, and employees' reluctance were also pointed out. The empirical results imply that despite MIS support to operational and tactical decision-making, its use in strategic decision-making in SMEs is constrained. The paper ends with some practical suggestions to the owners and managers of SMEs, which include investing in employee training, implementing MIS solutions that are based on cloud, and coupling of CRM systems. In addition, the study suggests some future research topics such as the obstacles of strategic MIS adoption, and, the role of the cloud computing on decision-making within SMEs.

Keywords: Management Information Systems, Decision-Making, Small and Medium Enterprises, SMEs, Texas, Operational Efficiency, Cloud-Based Solutions, CRM, Strategic Decision-Making.

DOI: 10.7176/EJBM/17-6-08

Publication date: July 30^th 2025