Business Innovation through knowledge sharing: An applied study on the Jordanian Mobile Telecommunications Sector

Abstract

The study aimed to identify and examine the influence of the individual and organizational knowledge sharing enablers on knowledge sharing behavior that leads to develop firm innovation capability. A descriptive analytical methodology approach was adopted in this research. For the purpose of data collection; a questionnaire was developed and administered for collecting data from the sample. 150 questionnaires were distributed randomly to employees in the managerial and development levels of the companies, (98) retrieved and (95) were accepted for analysis. After that, data analysis took place to examine the study variables. After conducting the analysis, the study found that while there is a positive effect of the individual factor “enjoyment in helping others” and the organizational factor “top management support” on the employee knowledge sharing behavior. There is no influence of the individual factor “knowledge self efficacy” and the organizational factor “organizational rewards” on the employee knowledge sharing behavior.

Keywords: knowledge sharing, innovation, telecommunications, Jordan