Staff Welfare as an Antecedent to Service Delivery among Civil Servants in Kenya a Case Study of Nandi County

Abstract

Citizen’s complaints of poor service in government ministries has been underscored and highlighted in the media.  The density of the said complaint was reflected during the year 2002 Constitutional Referendum which in part called for an overhaul of the civil service structure through various Civil Service Reform Programmes and major reshuffle (inter-ministerial transfers). This paper highlighted effects of Staff welfare on service delivery within Civil Service offices in Kenya: The study adopted explanatory research design a case of Nandi County. Stratified random sampling techniques were used to select 350 employees of Nandi County. Data was collected through the use of questionnaires which were analyzed using both descriptive and regression analysis. Descriptive findings revealed that there was a low level of safety, health and retirement plans services for the employees of Nandi County. Nevertheless, high levels of Flexible Scheduling services among employees were observed. Further analysis indicated that safety and health, Retirement plans and Flexible Scheduling in the Workplace had significant a effect on Service delivery, thus the need for this study to address staff welfare issues.

Keywords: Service Delivery, Safety and Health, Workplace, Retirement Plans and Flexible Scheduling