Assessing Involuntary Turnover and Its Effect on Employees’ Performance: Evidence from Coca Cola Ghana Limited

Gabriel Dwomoh, Anthony Kusi, Priscilla Agyeman


The research was undertaken to assess how employees’ performance are affected by involuntary turnover.  In carrying out the study, the researchers relied on both selective and purposive sampling as a mean of gathering data from employees of the company used for the study and the human resource manager.  The main data collection instruments were interview and questionnaires and Pearson rank correlation was adopted to assess how employees’ performance is influenced by involuntary turnover.  Results of the study through the questionnaires obtained from the employees showed that involuntary turnover has positive effect on employees’ performance as  it changes the behaviour of existing employees since they do not want to fall into the same trap as their colleagues whose contract of employment were terminated by the organization.  The calculated Pearson rank correlation gave a mix influence on employees’ performance by involuntary turnover depending on the type of independent variable.  Whilst layoff for poor performance and employee dismissal for indiscipline affect employees’ performance positively, other independent variables such as pension, poor health, death and pregnancy before serving probation period affect employees’ performance contrary.  The recommendation based on the results from the study is for organizations to put measures such as embarking on proper human resource planning in order to reduce the negative impact on employees’ performance brought by involuntary turnover.

Keywords: Involuntary turnover, employees’ performance, contract of employment.


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