The Effect of Organizational Limitations to the Decision-Making Process in the Context of Crew Resource Management: The Factors Leading Pilots to Make Bad Decisions and an Implementation

Abstract

The decision-making process has always been the focus of researches in many fields. In this context, the bad decisions pilots make before, during or after the flight are of great importance when considered from the perspective of human factor in aviation industry. This study investigates how organizational limitations effect the decision-making processes of pilots by using data obtained through surveying 222 pilots working in public and private sector in Turkey. The evaluation of data was conducted by correlation and regression analyses. The findings show that bad decisions within the process of decision-making are effected by performance limitations, CRM limitations, management limitations and that CRM is the most important factor in the declaration of bad decisions.

Keywords: Organizational limitations, decision-making, pilot, aviation