Analysis on Influencing Factors of Services Satisfaction with Family Doctors and Contract Signing----Take Hangzhou as an Example

Tao Fang, Songyan Zhang, Lichao Tao


This research is financed by the 2019 Zhejiang University of Science and Technology extracurricular Science and Technology Innovation and Practice project; Science and Technology Innovation Activity Plan for Zhejiang province University Students in 2020 (Grant No.2020R415022);Innovation and Entrepreneurship Training Program for University Students of Zhejiang University of Science and Technology in 2020(Grant No.2020-CXCY033); National Innovation and Entrepreneurship Training Plan for College Students in 2020(Grant No.202011057033).


Family doctors, as an important part of primary medical care, are the cornerstone for the full implementation of the Healthy China policy and the realization of health for all in 2030. In order to understand the current situation of family doctor service and contract signing in Hangzhou, on the basis of a questionnaire survey with residents in various districts of Hangzhou, the importance matrix was adopted to analyze the satisfaction of contracted residents, principal component analysis and binary logistic regression were used to explore the influencing factors of signing the contract, it has been found that the service level, medical guidance, derivative services and future development significantly influenced the residents' intention to sign contracts. According to the research and analysis, some suggestions have been proposed to further improve the family doctor policy.

Keywords: Family doctor; Medical services; Satisfaction; Contract situation

DOI: 10.7176/JESD/11-20-01

Publication date:October 31st 2020

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