User Satisfaction of Sewerage Systems in University of Uyo Students’ Hostels

Abstract

This study assessed students’ satisfaction of sewerage systems and sanitary units in hostel accommodations in university of Uyo, Akwa Ibom State, Nigeria. The study utilized structured questionnaire to obtain primary data from students living in the hostels in Annex Campus. Four hostels were assessed, one male hostel and three female hostels. Simple random sampling was used to select the respondents. Data obtained were analyzed through the use of descriptive statistics such as frequency and sample means, to assess the general levels of students’ satisfaction of the facilities. Analyses of the collected data showed that 59% of the respondents were of the opinion that potable water facilities were ineffective, while 41% opined that the facilities were fairly effective. Additionally, 58% of the respondents claimed that waste water facilities were fairly effective, while 42% claimed the facilities were ineffective. The study ultimately revealed that 29% of the respondents were fairly or moderately satisfied with the general conditions of sanitary facilities in University of Uyo Hostels, whereas 71% of the respondents claimed they were dissatisfied. To achieve a better user satisfaction, it is recommended that the University authorities consider the provision of adequate and quality sewerage facilities by replacement or repair of failing / failed components and hard wares.

Key terms: User satisfaction; Sewerage system; University of Uyo; Students’ hostels

DOI: 10.7176/JESD/13-14-07

Publication date:July 31^st 2022