The Effect of Using the Simpatik Application on Performance of Pump Operator at Perumda Tirta Kanjuruhan Malang Regency Using Technological Approach Acceptance Model (TAM)

Abstract

Productivity is directly related to human resources and one of the factors that influence employee performance is the use of technology (Handoko, 2010). Lamb, et al (2014) stated that one of the most important actors is the user (user). Researchers took research subjects at Perumda Tirta Kanjuruhan, as a Regional Owned Enterprise in Malang Regency for the provision of quality drinking water services to meet the community's drinking water needs. In 2022 an application called SIMPATIK (Tirta Kanjuruhan Pump Monitoring System) based on an app sheet has been built which is used to access data related to water pump performance more quickly and in real time. To determine the effect of the SIMPATIK application on the performance of pump operator, researchers used the Technology Acceptance Model (TAM) approach (Davis, 1985). The variables in this study are perceived ease of use (X), perceived usefulness (M1), behavioral intention to use (M2) and pump operator performance (Y). The results showed that perceived ease of use has a positive effect on perceived usefulness, perceived usefulness has a positive effect on behavioral intention to use, perceived usefulness has a positive and significant effect on pump operator performance, behavioral intention to use has a positive and significant effect on pump operator performance, perceived ease to use has a positive and significant effect on the performance of pump operators with perceived usefulness mediating partially, perceived ease to use has a positive and significant effect on pump operator performance with perceived usefulness and behavioral intention to use partially mediating.

Keywords: Simpatik Application, perceived ease of use, perceived usefulness, behavioral intention to use, pump operator performance

DOI: 10.7176/JESD/14-16-07

Publication date: October 2023