The Effectiveness of Leadership Change Related to Public Service Improvement at the Local Revenue Office of East Java Province

Abstract

This study aimed to determine and analyze the effectiveness of leadership change in the framework of improving public services at the Regional Income Board of East Java Province which was expected to increase the potential of locally-generated revenue of East Java. The research methods used guided interview and observation, and it applied qualitatively descriptive analytical technique in its analysis based on the phenomenon. The results showed that this leadership change was considered to be very effective because it could encourage leaders to create new innovative, brilliant and strategical ideas. So, it could improve the quality and performance of public services both intensively and extensively with the increase of the locally-generated revenue (PAD). The effectiveness of leadership change of the Head of Technical Implementation Unit of the Agency (KUPTB) had been considered successful because the various changes were felt, especially on the increase of locally-generated revenue (PAD) in each KUPTB which was then calculated globally throughout East Java.

Keywords: leadership, effectiveness, local revenue office