Human Resource TQM Based On Performance

Abstract

This research aims to: (1) describe and analyze the quality management of  vocational schools, (2) develop an appropriate quality management model for vocational schools in the 21st century, and (3) testing the  difficulty level of the model implementation and productivity of the developed model.

This research is a developmental research using the procedure of research and development, the modification of Borg and Gall  and Sugiyono. There were eight stages in this study; (1) the identification of the problems and potentials through initial study; (2) documentation study of existing models; (3) analysis of the existing models, (4) designing the basic concept of the model, the structure of the components of the model, and the system of the model; (5) expert judgement, testing the effectiveness of the substance and indicators of the quality management; (6) expert judgement and the first try out (7) expert judgement and the second try out, (8) the third try out. The data collection techniques in this study were (1) observation, (2) questionnaires, (3) interviews, and (4) documentation. The analysis of the data used the analytical techniques of descriptive statistic.

The findings show that: (1) the quality management applied in two vocational schools nowadays does not have a clear specification, (2) the quality management model that is appropriate for vocational schools in the 21st century is "a model of quality management on vocational school based on the performance of human resources",  and (3) the human resource’s performance that is capable of doing or running the quality management is the human resource that has high performance, which can: (a) make an accurate  plan, (b) carry out work rightly; (c) check  rigorously, and (d) act really. The products of this research include: (1) a quality management model  based on human resources’ performance, and (2) an operational manual for the quality management model based on human resource’s performance. The uniqueness of this model includes: (1) the quality management conducted by qualified and highly competent human, (2) comprehensive and representative for all aspects of management  function,  (3) it is easy to apply, (4) it can improve the productivity, (5) it can improve the efficiency, (6 ) it can be applied to all types of vocational schools, (7) it is open for further research or investigation.

Keywords: quality management, human resource’s performance, quality of graduates.