Undergraduate Students’ Satisfaction Levels with Moodle Feedback Features in Selected Public Universities in Kenya

Abstract

The essence of this study was to establish student’s experiences on Moodle feedback features used in supporting teaching and learning activities in public universities Kenya offering online learning through Moodle system platform. The objectives of the study were: To find out popular Moodle feedback features by undergraduate students and secondly to establish student’s satisfaction levels with Moodle feedback features. The study targeted 17 out of 37 public universities using Moodle platform. A sample of three newly established and three oldest universities were randomly picked. A total of 14,322 second year undergraduate students were targeted since they had completed at least four unit courses online through Moodle system. A stratified sample size of 1,969 participants comprising students and eLearning administrators were involved in data collection exercise which employed questionnaire, interviews and focused group discussion. Descriptive research design approach was used in this study. Data analysis comprised of descriptive and inferential statistics. The study established that there is no significant relationship between Moodle feedback features and student’s satisfaction levels, approximately 62.4 % of students received timely feedback from their instructors, over 93% of learners highly satisfied with databases feedback ,over 50 % of learners are not contented with feedback features found in Moodle system ,eLearning administrators responds to student’s inquiries in time, database response is the most popular Moodle feedback features among undergraduate students in public universities in Kenya and finally course instructors in public universities in Kenya are not keen in providing feedback to learners in time. The study recommends all learning institutions using Moodle system should set up controls to monitor and reward instructors actively involved in feedback activities.

Keywords: Moodle, student’s satisfaction, Moodle feedback features, online learning, learning management system, public universities, Kenya.

DOI: 10.7176/JEP/14-5-03

Publication date: February 28^th 2023