Improving the Strategies for Quality Services Provision in Technical University Libraries, Ghana

Abstract

The study was an assessment of improving the strategies for quality services provision in university libraries in Ghana focusing on technical university libraries. The study investigated issues such as the perception of library services, strategies of improving the library services and user satisfaction of libraries services at technical university libraries. The study, used a descriptive survey design with students at levels 100 through to 400 from all the five faculties from a technical university library in Ghana. Out of 100 copies of questionnaire distributed, 60 copies were completed and retrieved. This represented 60% of the sample size. The results show that leisure activities are the main reason students visit the library, however academic reasons certainly play a part.  Although issues over out-of-date materials and restricted operating hours were mentioned, positive interactions with library workers and satisfaction with the resources available were acknowledged. The study emphasizes that the most important ways to improve library services is to improve the technology infrastructure, which includes providing computers, internet access, and contemporary resources. By concentrating on infrastructure, user support, and the modernization of academic materials, the study offers practical suggestions for enhancing university library services with the ultimate goal of raising user happiness and assisting students' academic achievement.

Keywords: University library, service quality, user satisfaction, technological infrastructure, Koforidua Technical University.

DOI: 10.7176/JEP/16-3-01

Publication date: March 30^th 2025