The Use of Information Systems in Aqaba Hotels: An Integration of TAM with Task Technology Fit and Self-Efficacy

Abstract

Aims: The purpose of this study was to examine the relationship between hotel information system (HIS) users’ personal perceptions and beliefs of the given system and their daily routine usage intention via the technology acceptance model (TAM), considering the two external variables (motivational variables) of the model - ‘task technology fit’ (extrinsic motivation, system feature) and ‘self-efficacy’ (intrinsic motivation, personal feature).

Design: Data were collected using a self-administrated questionnaire from employees of seven upscale hotels in Aqaba, Jordan, and path analysis was utilized to test structural model and hypotheses.Results: The findings revealed that Task-Technology Fit and Perceived Ease of Use (PEOU) affected Perceived Usefulness which the latter influenced HIS Intention to Use. However, Perceived Ease of Use did not influence Attitude towards Use although the latter affected Perceived Ease of Use. In addition, while Self-Efficacy influenced Perceived Ease of Use HIS, it did not affect the Intention to Use.Originality: This study is the first research that extends the Technology Acceptance Model by incorporating two additional factors namely; task technology fit and self-efficacy to study the use of Information Systems in Aqaba Hotels.

Keywords: Information systems, Technology acceptance model, Task technology fit, Self-efficacy, Structural equation modeling, Hotel management, Jordan