Effect of Employee Satisfaction on Intrapreneurship: An Analysis from Service Industry of Pakistan.

Abstract

This paper seeks to investigate the relationship between employee satisfaction and intrapreneurship in the service industry of Pakistan. In the competitive global environment, innovativeness in the products and services along with new technology advancements is key for the success of firms. In existing firms, the new idea generation and new business expansions in existing markets is a very crucial element. For achieving this objective, organizations rely upon their employees because the intrapreneurs are employees of the firm. Employee plays an important role in entrepreneurial activities. For getting the best out of the employees employee satisfaction with the job is a crucial element which may depend on several factors. Organizational characteristics ,values and employee related factors can lead an organization toward internal advancements like technology development, generation of ideas or self-renewal process and innovativeness in products/services and new business expansions that all will ultimately lead organization toward the more productivity and firm growth and business development. Survey based study has been done and the data has been collected through a survey Questionnaire. Sample of the study is 150 employees from the service sector of Pakistan. To check the relationship between the variables the multiple response method has been used. With the help of statistical software SPSS cross tabs tables has been generated. The findings of study reveal that role clarity and role conflict among the employees or the relationship between the employees along with remuneration, general satisfaction with the work and job stability of the employee decide about the employee satisfaction. Employee satisfaction has a positive relationship with the intrapreneurship.

Keywords: Employee Satisfaction , Intrapreneurship, SPSS, Pakistan, Service