Policy Formulation on Social Engineering Information and Communication Technology

Abstract

Revolution in ICT has led to widening economic and social space, and  causing widespread speculation and debate about the potential of ICT to improve human development (UNDP, 2005). Many technological and market developments have provided evidence that the Information Communication Technology (ICT) can greatly contribute to social and economic development of extensive, especially in developing countries (infoDev Project Concept Note, 2008). It has been recognized that the telecommunications services is the driving force of economic growth. In the future, the information is no longer the domain of the state, but also the public domain that can be followed by every member of the community, and even become part of the social construction in the context of ICT USO. This study construct institutional, socio-economic in social engineering ICT USO.

This study used action research approach based on Soft Systems Methodology with consideration of research emphasis on Institutional Strategy, in this case the researchers looked at the real world as a versatile system of human activity. This study analyzes the Information Communication and Technology Universal Service Obligation (USO ICT) using experience-based knowledge - moving between perceived about real- world (reality) and feeling about real world (actuality) to construct strategy in improving the performance of ICT USO. Improved performance of ICT USO need the systemic and holistic approach in policy formulation  ICT USO through the National Medium Term Development Plan.

Keywords: Technological competitiveness, Institution-Based View, Information communication and technology, Universal service obligation