Relationship between Quality of Library and Accommodation Services and Students’ Satisfaction in Public Primary Teacher Training Colleges in Kenya

Abstract

Students’ dissatisfaction in public primary teacher training colleges (PPTTCs) in Kenya has been expressed through various forms of indiscipline which have become rampant in the recent past. Library and accommodation services are seldom considered as critical factors in enhancing students’ satisfaction in PPTTCs. The objectives of the study were to establish the relationship between quality of library services and quality of accommodation services and students’ satisfaction in PPTTCs in Kenya. Cross sectional research design was used in the study. The target population was 3761 second year students in 21 public PPTTCs in Kenya. Random sampling was used to select 7 PPTTCs and 383 second year students as the accessible population for this study. Data collection was done using questionnaires. Validity was ascertained by appraising the instruments and with the aid of experts. The reliability of tools was calculated using Cronbach’s Alpha index and was found to be .83. Hypotheses were tested at an alpha level of 0.05. Data was analysed using descriptive statistics and Pearson r. The study established that that there was a significant relationship between library and accommodation services and students’ satisfaction in PPTTCs in Kenya. The findings of the study are expected to inform the management of PPTTCs on the need to improve library and accommodation services for the enhancement of students’ satisfaction.

Key words: Quality service, Students’ Satisfaction, Library services, Accommodation services