Community Satisfaction to Regional Public Hospital Banjar City, Indonesia

Abstract

In accordance with the mandate of  Decree of Minister for the Empowerment of State Apparatus or Menteri Pendayagunaan Aparatur Negara (MENPAN), Regional Public Hospital (RPH) Banjar City has changed in the organizational structure and working procedures in order to create the effectiveness and efficiency of services provided to the community. In previous service system has a fairly fundamental change, which few public services are already integrated.The method used in this study is descriptive and verification methods and used survey techniques such as interviews and observations. Implementation of these activities using a variety of stages such as preparation of the study design, drafting instruments, sampling technic, field data collection, tabulation of data, data processing, data analysis, and data interpretation. The types of data collected for analysis is primary data obtained from the questionnaires. Results of research on Public Service Agency or Badan Layanan Umum of RPH Banjar City based on 14 indicators on KEPMENPAN No.25/M/PAN/2/2004 of Community Satisfaction Index (IKM) which indicates good category. The value of the index in the service unit after conversion = index value x basic value = 3.01 x 25 = 75.15 and categorized Good. Of the overall existing elements can all be categorized as 'Good' but there are still some questions to be answered by the respondents were less satisfied; as relating to conditions of service, the ability of service personnel, speed of service, certainty schedule of service, comfort and service.

Keywords: Community satisfaction, Public Service, Regional Public Hospital.