Improving Public Sector Service Delivery in Ghana:The Application of Innovation and ICT.

Abstract

Public sector institutions are established by law to provide essential service to citizenry. However, research has shown that, service delivering form the public sector is not meeting the satisfaction of users. The competition posed by the private sector has collapsed many public corporations in developing countries. The emergence of the new public management was to improve the effectiveness of the public sector by adopting proactive phrases like reinventing government, re-engineering, revitalization of the public service, organizational transformation. Researchers have suggested that, the application of some private sector strategies into the public sector will improve service delivery. This study looked at how public sector will improve by adopting innovating strategies like, innovations, e-government and entrepreneurship. The study intent to provide literature on existing best practices of improving public sector effectiveness and efficiency. We argued that, public sectors in developing countries could improve by innovating existing practices, having an entrepreneurial mind and the application of e-government to facilitate full citizen inclusion in decision making process.

Keywords: public sector, innovation, service delivering, e-government