Transparency for Enhancing Distinct Dimensions with Social Media Mediation on Citizens Trust in Ghana

Abstract

Transparency in government has led to much research and has aroused interest in quality and content improvement. Building on the attention already received, this study contributes to the continual debate about government transparency and proposes six parameters that government information should address to enhance trust among citizens. The study’s empirical analysis validated the proposed model for accuracy and examined the possible impact of government transparency enhancement in public accountability, service delivery, urban and rural development, and government effectiveness, as well as how social media use can mediate to promote rapid information access to citizens and interested stakeholders. Findings on the analysis indicated a significant impact of government information on enhancing the proposed dimensions and the use of social media for communication and improvement in all aspects proposed. The analysis shows that social media is an essential and appropriate strategy to communicate and seek ideas from citizens to enhance services that influence trust in the government.

Keywords: Government transparency; Citizens trust; Social media use; Services delivery.

DOI: 10.7176/PPAR/9-5-08

Publication date:May 31^st 2019