The Effectiveness and Efficiency of the Police Service Model at the Border of Indonesia and Timor Leste

Abstract

The purpose of this study is to show the concept of effective and efficient services for the police service function at the border between the Republic of Indonesia and the Democratic Timor Leste. This study uses a mixed research method (mix method). The data obtained quantitatively are then described qualitatively. The number of samples was determined using the Slovin equation, as many as 100 respondents, while the composition of the sample was obtained through the strata field sampling technique. Quantitative data obtained through a questionnaire, analyzed using the community satisfaction index approach and then tested statistically with t test paired sample t test, while the effectiveness and efficiency of services were analyzed descriptively. The results of hypothesis testing with the t test show that the working hypothesis is accepted, that is, there are significant differences when using the combined service model (online) and the standard service model (conventional). The significant difference is also shown by the increase in the community satisfaction index when using the online service model by 66.32% compared to using the conventional service model of 60.52%. The results of the discussion conclude that the online service model is feasible because it can increase the quality of police services effectively and efficiently.

Keywords: Border, Challenge effectiveness, Efficiency, Police, Service

DOI: 10.7176/PPAR/10-9-11

Publication date:September 30^th 2020