Technological Dramas and the Punjab Police: The Downfall of Front Desk

Abstract

Electronic dependence and utilization have been emerging as one of the driving forces towards departmental growth and development in this new era of globalization and modernization in Punjab police. The Front Desk (FD) project has a sign of change in Punjab police. It was changing the face of the police from the very first day it was started, but with the passage of time, it has changed its motive and began to change in the color of police. Hence, this paper highlights the issues and their solutions regarding the implementation and utilization of the FD project in the Punjab police department. It also highlights the working of Punjab police with and without FD and the importance of FD in the police department to delivering the grievance and of analysis the true nature of crimes. It discusses various aspects of police department myths and mistakes undertaken by the Punjab police officials and suggests various solutions for changing the face of the department.

Keywords: Front Desk Project, Information Technology, Police Culture, Policing, Police Myths, Working of FD, Training & Development.

DOI: 10.7176/PPAR/11-1-07

Publication date: February 28th 2021