Assessment of the Prospects, Successes and Implementation Challenges of Performance Management System at the University of Health and Allied Sciences, Ho Ghana

Abstract

This research work was to assess the prospects, successes and implementation challenges of performance management system at University of Health and Allied Sciences (UHAS) in the Volta Region of Ghana. The study employed qualitative research design for the study. In-depth Interview method was the chosen research instrument to aid in data collection process. The study employed twenty-five (25) respondents who doubles as employees of the university and serving under various sections and units, like the office of the Vice Chancellor and registrar, human resource, finance, admissions office and staff of various schools or colleges as its unit of analysis. The research found that, performance management at the university has brighter prospects and thus is managed through a system of employee assessment which has resulted in some successes of the system being achieved in relation to human resource management in the areas of accountability, employee needs’ identification, effective human resource management, promotions and efficient service delivery. Again, results showed the absence of feedback, annual system and performance management system conducted for promotional purposes as part of various challenges impeding the effectiveness of the system. As a result, the research recommended the design and implementation of a feedback system, regular employee assessment system and implementation of effective and efficient performance assessment system instead of mere annual appraisal system in the university.

Keywords: Performance Management System, Employee Assessment, Human Resource Management, In-depth Interview, Prospects, Implementation Challenges.

DOI: 10.7176/PPAR/11-4-04

Publication date:May 31^st 2021