E-Government Public Policy Design in Realizing Transparency and Accountability of Government

Abstract

Advances in information technology have created broad opportunities for improving bureaucracy and public services. The public can participate directly in the processes of planning, implementation, and supervision of public policies. This can be addressed through a digital technology-based governance system known as Electronic Government (e-government). E-government is more than merely a website on the internet; it encompasses broader functions, including processes and structures that facilitate electronic interactions between the government and the public. As autonomous regions, district and municipal governments in Gorontalo Province have implemented public e-governance policies. Ideally, these policies should have generated positive impacts on governmental transparency and accountability. This study focuses on the design of public e-governance policies in realizing transparency and accountability, with two sub-focuses: (1) the evaluation and development of e-governance dimensions, and (2) the main aspects of e-governance policy. The complexity of the concept and implementation of e-governance requires the use of a qualitative approach. The results of this study are expected to contribute to district and municipal governments in Gorontalo Province in enhancing the effectiveness of public e-governance policies in achieving transparency and accountability.

Keywords: E-government, Technology, Bureaucracy.

DOI: 10.7176/PPAR/16-2-05

Publication date: May 30^th 2026