Optimizing Procedure Management for Efficiency in Public Organizations

Edwin M Izueke, Ugwu Chukwuka E., Nzekwe Ifeoma F.


The paper   assessed how procedure management could be optimized for efficiency in public organizations. The motivation for the study was the general inefficiency being recorded in public organizations in Nigeria, largely due to ineffective procedure management. The underlying interest in the study is the recent inclination to new public management, which borrows heavily from private business and the increasing clarion calls for quality management and responsiveness in the public sector. The framework is the Kaizen principles of process and quality improvement. A descriptive analytical approach was used for the analyses of data. We discovered that Nigerian public organizations are bedeviled by ineffective and inefficient procedures. It was also discovered that the fear of legal implications poses a serious challenge to effective procedure management in Nigeria. Finally, efforts at procedure analysis and reformation are sparingly done in public organizations. Therefore, we recommend the Kaizen principle for effective and efficient procedure management; adoption of e-government; and frequent procedure analysis. These will add more values and quality to organizations’ services and customers while maintaining efficiency

Keywords: System, Procedure, Operation, Kaizen, Efficiency and Procedure management.

Full Text: PDF
Download the IISTE publication guideline!

To list your conference here. Please contact the administrator of this platform.

Paper submission email: PPAR@iiste.org

ISSN (Paper)2224-5731 ISSN (Online)2225-0972

Please add our address "contact@iiste.org" into your email contact list.

This journal follows ISO 9001 management standard and licensed under a Creative Commons Attribution 3.0 License.

Copyright © www.iiste.org