Optimizing Procedure Management for Efficiency in Public Organizations

Abstract

The paper   assessed how procedure management could be optimized for efficiency in public organizations. The motivation for the study was the general inefficiency being recorded in public organizations in Nigeria, largely due to ineffective procedure management. The underlying interest in the study is the recent inclination to new public management, which borrows heavily from private business and the increasing clarion calls for quality management and responsiveness in the public sector. The framework is the Kaizen principles of process and quality improvement. A descriptive analytical approach was used for the analyses of data. We discovered that Nigerian public organizations are bedeviled by ineffective and inefficient procedures. It was also discovered that the fear of legal implications poses a serious challenge to effective procedure management in Nigeria. Finally, efforts at procedure analysis and reformation are sparingly done in public organizations. Therefore, we recommend the Kaizen principle for effective and efficient procedure management; adoption of e-government; and frequent procedure analysis. These will add more values and quality to organizations’ services and customers while maintaining efficiency

Keywords: System, Procedure, Operation, Kaizen, Efficiency and Procedure management.