Public Perception towards Public Service Quality

Abstract

While globalization has provided new opportunities for economic and social development to countries around the world, it has left behind millions of people who live in countries where governments have not adjusted their priorities and action to the emerging demands. Various demands of the people in the world should get a good life for living needs. Therefore, the government manages and integrates the fundamental problems in the world for one purpose. The program is “Millenium Development Goals” (MDGs). The paper asses and analyze the public perceptions toward public service quality in Kendalsari Community Health Centre Malang City. This paper was conducted mix qualitative and quantitative method, focus on Public Satisfaction Index. The data collected as follows observation, interview, documentation, and questionnaire. This research used Data Analysis Interactive Model by Miles Huberman. The results of this research, Kendalsari Community Health Centre Malang City of analysis public perception the amounts 75.82 is good.

Keywords: health, Kendalsari Community Health Centre, public satisfaction index, public service, public perception.