Performance Evaluation of Banking Sector in Pakistan

Abstract

The purpose of research is to discover the problems tackled concerning performance management in banking sector. To check present practices working in banking industry. Identify problems and deficiencies which hindering HR practices and suggest improvements for better implementation of HR policies in HBL. The tactic applied for conducting current research is qualitative research. I have adopted case study method for the performance evaluation of employees of Habib Bank Limited of Pakistan. Interviews consisting open ended questions was asked from almost 10-15 employees. During interviews the points which I realize should be highlighted are: From the salary packages the top management is satisfied but in case of operational officers are not. Training is given to every new recruiter but in case of working employees training will be given if needed, there is no continuous process of giving training yearly or quarterly. Centralized decision making, Problems or issues are discussed among employees but final decision is taken but top management. Working hours are lengthy. Promotions are based on performance instead of seniority. Rewards, bonuses, allowances are given to employees which increases their motivation level. Performance evaluation has a vital role in the success of organization and employees too. If the performance evaluation of employees is not accurate or biasness is including in it, it will be the cause of demotivation of employees. Performance evaluation should not be confidential, employees should be informed about his mistakes and positive points so that he/she improves his mistakes and it encourages by knowing his positive points.

Keywords: Performance management, performance evaluation, training, banking sector