E-Government and its Impact on Knowledge Management Processes: A Case Study: Ministry of Industry and Trade in Jordan

Abstract

This study aimed to identify the application of E-government and its impact on knowledge management in Ministry of  Industry and Trade in Jordan, to achieve the objectives of this study, the researchers designed a questionnaire includes (46) questions; in order to collect the primary data from the study sample which consists of (80) employees at Ministry of Industry and Trade in Jordan.

After analyzing the study data and test its hypotheses, the study found a set of results, including the following:

-        The presence of a statistically significant effect at a specific level (P ? 0.05) for the applications of E-government on the four processes of knowledge management (acquisition and creation of knowledge,   save and store knowledge,   share and transfer of knowledge and apply and use of knowledge) at Ministry of Industry and Trade in Jordan. It also shows the presence of a statistically significant effect at a specific level (P ? 0.05) for the sub-variables of the applications of  E-government on the processes of knowledge management at Ministry of Industry and Trade in Jordan.

In the light of the study’s findings, the researchers recommended a set of recommendations as:

1-     The need to develop a specialized unit for knowledge management in the Jordanian ministries like Ministry of Industry and Trade in Jordan, in order to ensure the continuity of work efficiently and effectively.

2-     Involve the staff of the ministry in specialized courses in E-government and knowledge management in order to increase their efficiency.

3-     Emphasize the need to provide an adequate administrative and financial support to activate the processes of knowledge management at the ministry.

Keywords: E-government, Knowledge Management, Ministry of Industry and Trade in Jordan.