Simulate the Role of the Principles of Total Quality Management (TQM) in Enhancing the Participation of Workers / Applied Study

Abstract

The study aims to simulate the role of the principles of TQM, (Top management support, customer focus, process management, continuous improvement, Relationship with Suppliers, training and learning) in enhancing the participation of workers (Suggestion Programs, Financial Participation, Self – Management Team, Quality Circles, Representation In The Board Of Directors, Joint Decision – Making), in the company of food industries / sugar refinery. The method was used in a way simulation Monte Carlo data all the paragraphs of the questionnaire form the main and sub-which has been designed strictly through Delphi scenarios based on a number of experts with competence, According to the five-Likert scale.The study tried to answer a number of questions, the most important ones being (Is there a relationship between the principles of TQM and participation of workers ?, Is there the effect of the principles of TQM in enhancing the participation of workers?). The study reached a number of conclusions, the most important (There is a strong correlation relationship   between the principles of TQM and workers participation), (The existence of a significant influence relationship between the principles of TQM and workers participation). The most important recommendations were (The need to give the management of the company more attention to focus on the customer because of this dimension of importance in expressing understanding of the needs of current and future customers and work to meet and seek to overcome them), (The need to give the management of the company more attention to the extent of financial participation of its influence in raising the morale of workers and improve their performance through the material returns they receive, which are outside the scope of salaries and wages).

Keywords: Principles of Total Quality Management (TQM), workers Participation, Simulation, Delphi Scenarios.