The Effect of Work Stress on Turnover Intention with Work Satisfaction and Commitment as Intervening Variable (Study at PT Infomedia Solusi Humanika in Malang)

Abstract

Turnover intention is one factor that needs to be considered by an organization, it has an impact on the sustainability of the organization. The impact is the high intensity of employee turnover, and the expense that is incurred from employee turnover for recruitment, this is certainly detrimental to the organization. It was also experienced by the call center of Humanika-Malang, electronic-based service, in which customers expect a practical and efficient service within 24 hours. This study aims to analyze the direct effects of work stress on job satisfaction, work stress on organizational commitment, stress on turnover intention, job satisfaction towards organizational commitment, job satisfaction on turnover intention, organizational commitment towards turnover intention, and indirect influence of work stress on turnover intention through job satisfaction, work stress on turnover intention through organizational commitment, work stress towards organizational commitment through satisfaction, and work stress to turnover intention through job satisfaction and organizational commitment. The design of this research is explanatory research with quantitative approach.  The population in this study are amounted to 203 contract employees with sampling technique by using the Slovin’s formula. Then, the sample in this research are 135 employees of PT Infomedia Solusi Humanika - Malang, East Java which are randomly chosen to fulfill the instrument. Furthermore, the data are analyzed by using path analysis. Based on the result of the data analysis, it reveals that work stress has positive and significant effect on job satisfaction and organizational commitment and turnover intention, job satisfaction has positive and significant influence on organizational commitment and turnover intention, organizational commitment has positive and significant impact on turnover intention, work stress has positive and significant influence to work commitment, work stress has a positive and significant impact on turnover intention through organizational commitment, job satisfaction has a positive and significant effect on turnover intention through organizational commitment and work stress has a positive and significant impact on turnover intention through job satisfaction and organizational commitment. Through this result, the further researcher can use as a reference that can be developed as well as adding other variables with techniques or deep approaches to make it worthwhile.

Keywords: Work Stress, Job Satisfaction, Organizational Commitment, Turnover Intention.