Developmental performance appraisal and organizational citizenship behavior: testing a mediation model

Abstract

The goal of the present research was to examine how organizational support and organizational commitment influence the relationship between developmental performance appraisal and the employees’ Organizational Citizenship Behavior. A number of 217 formal employees working at Gas Company in Gilan, Iran with a degree of diploma and beyond were selected to answer a questionnaire in a stratified random manner. The research method was a cross-sectional survey type (structural equation model). Research instruments adopted in this study included Questionnaire of Developmental Performance Appraisal (Kuvaas, 2007), perceived Organizational Support scale (Rhoades, Eisenberger and Armeli, 2001), Organizational Commitment Questionnaire (Balfour and Wechsler, 1996), as well as Organizational Citizenship Behavior (OCB) Questionnaire (Lee and Allen’s, 2002). To evaluate the suggested model, structural equation modeling through PASW Statistics22 and Amos Graphics21 software were utilized. Moreover, the indirect effects were tested by Bootstrap procedure. The results revealed that the research suggested model enjoyed a good fitting with data. The findings does not support direct path of developmental performance appraisal on OCB .The research findings showed that indirect path of developmental performance appraisal, organizational commitment and organizational citizenship behavior was meaningful, while the indirect path of developmental performance appraisal, organizational support and organizational citizenship behavior were not supported. Eventually, Implications and directions for future research are discussed.

Keywords: Developmental performance appraisal, organizational support, organizational commitment, Organizational Citizenship Behavior, mediation model