Conflict Resolution Styles of XI Grade students in Delhi: An Experimental Study

Abstract

The purpose of this study was to investigate the influence of interventions conducted to bring a positive change in conflict resolution styles among students of Class XI. Conflict resolution style was measured by Thomas- Kilmann Mode Instrument. Forty five students of Standard XI participated in the study. A pre-test and post-test experimental design was used. A pre-test was carried out in the beginning of the interventions to determine the conflict resolution style used by participants in their inter-personal conflicts. The interventions, in the form of group activities like removing the blocks in communication, effective usage of non-verbal communication, importance of listening, group discussion on anger management, and inculcation of constructive social skills were conducted. A post-test was carried out to measure the effects of interventions on participants’ conflict resolution styles. Results indicated that the conflict resolution style of the group was modified and transformed into a mature and constructive way of dealing with conflicts.

Keywords: Conflict, Conflict Resolution, Conflict Resolution Styles, Communication.

DOI: 10.7176/JEP/10-4-04