Exploring University Administrators’ Perceptions of Organisational Climate and Job Satisfaction in Two Ghanaian Universities: A Qualitative Case Study

Abstract

The focus of this study is on university administrators’ perceptions about organisational climate and job satisfaction in two Ghanaian universities through a qualitative case study design. The research question posed is: How do administrators in the two Ghanaian universities perceive organisational climate and job satisfaction? Through purposive sampling, 16 (eight from each university) administrators were selected to participate in this study. Semi-structured, in-depth, individual interviews were conducted and analysed qualitatively. The study found that most administrative staff have negative perceptions about the organisational climate in their institutions and they reported to be dissatisfied with the work they do. It was also found that there is a direct link between organisational climate and job satisfaction. The study concludes that employee dissatisfaction among administrators is inimical to work quality and output. The study recommends that the government could partner with management of public universities to put mechanisms in place to ensure that administrative staff are satisfied with their work conditions and derive job satisfaction.

Keywords: Organisational climate, Job satisfaction, Ghanaian public university, Administrators

DOI: 10.7176/JEP/11-21-13

Publication date:July 31^st 2020