Impact of Total Quality Management (TQM) on Secondary School Education for National Transformation: the Case of Benue North-West Senatorial District of Benue State, Nigeria.

Abstract

This study investigated possible transformational effects of total quality management (TQM) application to secondary schools management in Benue North-West Senatorial District of Nigeria. Three research questions and three hypotheses guided the study. The study adopted the survey research design. Three hundred and ninety-eight (398) teachers from 20 grant aided secondary schools constituted the sample of the study.  The respondents were selected using simple random sampling techniques. A four point structure 15-item rating scale questionnaire titled ‘impact of TQM on secondary education on national transformation questionnaire’ (ITQMSENTQ) was constructed by the researchers for data collection. The data collected were analyzed using simple descriptive statistics as frequency counts, percentages, mean and standard deviation to answer research questions and chi-square (x²) inferential statistics for test of goodness was used to test hypotheses at p< 0.05 level of significance. The study revealed that there was significant impact of quality teachers, quality funding and quality educational facilities in Benue state secondary schools that could affect national transformation. Based on the findings, it was recommended that quality academic staff in terms of qualifications and experience should be recruited into secondary schools to provide quality services, adequate provision of funds and facilities be made available for schools to provide quality educational services in secondary schools  in Benue state.

Keywords: Total Quality Management (TQM), Quality of teachers, Funding, School Facilities, National Transformation.