Exploring Weight Coefficient of Intelligent Home Care Service Quality Evaluation Index Based on G1 and Entropy Methods

Bo Yang, Jianzhong Chou


As aging people is growing quickly in many countries, the fall problem is formed a curial public health and clinical problem among elderly persons. As an important pension model, the wisdom of the elderly at home in solving the pension problem has played a huge role. How to reasonably determine the weight of the evaluation indicators of the quality of home care services is a difficult problem in practice. Based on the SERVQUAL model, this paper develops five dimensions of reliability, ease of use, tangibility, responsiveness and empathy. First, the subjective weight of evaluation index is determined by G1 method. Secondly, the entropy weight method is used to determine the objective weight of the evaluation index. Finally, the subjective weight and the objective weight are reasonably integrated based on the ideal scheme method. This paper will help the follow-up research on the evaluation of the service quality of the intelligent home-aged care, with strong practical significance and theoretical value.

Keywords: Weight Coefficient; Evaluation Index; Intelligent Home Care; Care Service

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