Satisfaction with Quality and Relevance of University Education: Views from Students of Selected Universities in Kenya

Abstract

University environment has to be conducive if effective learning among the students is to take place. The objective of this study was to investigate the satisfaction level of graduates from public and private universities with the quality and relevance of education they received. The study adopted a triangular survey design where 2272 students from a Public university and 874 students from a Private university formed the population of the study. From these, a sample of 340 and 274 respectively were drawn to take part in the study. Results revealed that the Satisfaction level was higher among Students in public (ẋ=5 .04) than in private ( ẋ ₌4.98) though the difference was insignificant with variables under study explaining 39.4%. of the variance. Of the nine dimensions that measured quality of university education, seven were found to significantly explain variations in students’ satisfaction while only two were found to be insignificant. Contrary to the usual believe that quality of education services in private universities is higher than in public universities, the findings indicate that the difference is insignificant.

Keywords: Satisfaction, Quality, Relevance, University Education, University of Kabianga, Kabarak university

DOI: 10.7176/JMCR/54-03

Publication date:March 31^st 2019