Members’ Satisfaction on Service Provided by Selected Cooperative Business Enterprises (CBEs) in Bedeno Woreda, East Hararghe Zone, Oromia Region

Abstract

This study was conducted in Bedeno Woreda on five purposively selected primary cooperatives. Based on PPS technique 344 members were selected as sample size. The required data was collected from both secondary and primary sources. Primary data was collected from 334 selected members using semi-structured interview. The collected data was analyzed by using descriptive analytical tools like frequency analysis, percentage and crosstab analysis. The result of descriptive statistics showed that majority of member respondents were not satisfied on services provided by CBEs. It is recommended that the cooperatives have to offer quality service at low cost and provide high price for member’output by searching new market like foreign market. Cooperatives have to fairly distribute service and should be based on customer/member oriented principle. Cooperatives have to focus on extending the existing service and offering other required services.

Keywords: Primary Agricultural Cooperatives, Member’Satisfaction, Cooperative Services

DOI: 10.7176/JMCR/63-03

Publication date: December 31^st 2019