The Role of Hotel Staff in Returning Customers in the Five and Four Star Hotels(Case Study Dead Sea)

Mohammed Riyad Al-Dweik, Ihab Ahmad Alomari, Mohammad Ragab Al- Laymoun, Ranea Mohammad Qaddhat, Ehab Abdul Raheem Alshatnawi


The study aims to examine the role of hotel staff in returning customers in the five and four star hotels in the Dead Sea reserve. This research adopts, expediency sampling method to carry on a questionnaire andtakes an employee of the hotel a research sample, and send 180 questionnaires and receive 120 questionnaires, The study adopts the SPSS software package carrying on by statistical analysis,we found a role of hotel staff in returning customers in terms of skills and appearance and a better service to satisfy the customers

Keywords:Returning Customers,Dead Sea reserve,TQM,Jordan,

Full Text: PDF
Download the IISTE publication guideline!

To list your conference here. Please contact the administrator of this platform.

Paper submission email:

ISSN (Paper) 2312-5187   ISSN (Online) 2312-5179

Please add our address "" into your email contact list.

This journal follows ISO 9001 management standard and licensed under a Creative Commons Attribution 3.0 License.

Copyright ©