The Impact of Facilities and Tour Guide Services on Tourists' Satisfaction in the Destination of Old Town Jakarta

Abstract

This research aims to determine the impact of tourism facilities and tour guide services on tourists' satisfaction in the destination of Old Town Jakarta. This is a quantitative descriptive study that employs multiple regression analysis. The study involved 100 respondents selected through accidental sampling. The results indicate that facilities and services partially significantly affect tourists' satisfaction. The facilities cover various aspects such as accommodation, transportation, food, shopping places, tourist sites, and other recreational facilities. Tour guides who provide friendly, informative, and helpful services can assist tourists in feeling more comfortable, safe, and organized during their trip. Therefore, the government and tourism destination managers should pay attention to the development and maintenance of tourist facilities and the provision of tour guides to offer a better holiday experience for tourists.

Keywords:Tourism Facilities, Tour Guide Services, Tourists' Satisfaction

DOI: 10.7176/JTHS/64-02

Publication date: April 30^th 2023