Experience of Social Media, Training and Development on Work Proficiency: A Qualitative Study with Security Personnel

Abstract

How useful is social media and training programs to the development of professionals in the security sector? In this study the researchers examined three key issues pertaining to training programs. These were marketing of training programs, participant experiences of training content and work proficiency. A sample of ten participants of a forensic training program at the Centre for management development, Accra was selected. Personal interviews were conducted with semi-structured interview guides to explore the views of participants. The themes developed showed that what sup a social media technique is  an effective medium for marketing training programs. Additionally, it was reported that majority of the participants had positive experiences and outcomes from the training program which has implications for work proficiency. The findings were discussed in the light of what studies in training and development literature. Recommendations for enhancing training programs in the security sector are discussed.

Keywords: social media, training and development, work proficiency, participant outcomes