| Journal | Issue | Title | |
| European Journal of Business and Management | Vol 11, No 12 (2019) | Service Quality, Brand Image and Customer Satisfaction Influence Loyalty (Study on Citilink Airline Passengers) | Abstract PDF |
| Agnes Rully Diyah, Titis Shinta Dhewi, Heri Pratikto | |||
| European Journal of Business and Management | Vol 11, No 28 (2019) | Service Strategy Based on Tri Kaya Parisudha (TKP) Values | Abstract PDF |
| Ni Nyoman Kerti Yasa, Putu Gde Sukaatmadja | |||
| European Journal of Business and Management | Vol 12, No 9 (2020) | Service Quality Dimensions, Students’ Satisfaction and the Link Between Them: A Study of Student Information System at Jiangsu Province’ Universities China | Abstract PDF |
| Samar Zaineldeen, Li Hongbo, Masud Ibrahim | |||
| European Journal of Business and Management | Vol 12, No 14 (2020) | Service Quality and Customer Retention: A Study of Microfinance Customers in Kaduna North Local Government Area, Nigeria | Abstract PDF |
| Aliyu Mamman, Ismail Kayode Olaoye, Abdulrazaq M. AbdulRahaman | |||
| European Journal of Business and Management | Vol 13, No 5 (2021) | Service Quality and Customers’ Satisfaction in Addis Ababa Light Rail Transit: Context, Relationships and Effect | Abstract PDF |
| Belayneh Bogale Zewdie | |||
| European Journal of Business and Management | Vol 15, No 10 (2023) | Service Quality of Mobile Banking in Bangladesh: An Assessment of Customers’ Satisfaction | Abstract PDF |
| Md. Sarwar Uddin | |||
| European Journal of Business and Management | Vol 15, No 14 (2023) | Service Quality Measurement of Food and Beverage in a 5 (Five) Star Rated Hotel in Bangladesh-A Case Study | Abstract PDF |
| Khadiza Akter, Shelamony Hafsa, Mehedi Hasan Sakib | |||
| European Journal of Business and Management | Vol 17, No 6 (2025) | Service Automation, Data Analytics and Digital Payment Solutions: The Future of Competitive Advantage of Commercial Banks in Kenya | Abstract PDF |
| Nelly Nthenya Musau, Stephen Makau Muathe | |||
| Research Journal of Finance and Accounting | Vol 2, No 5 (2011) | Service Quality Assessment in Insurance Sector: A Comparative Study between Indian and Chinese Customers | Abstract PDF |
| Ravi Kant Sharma, M.R. Bansal | |||
| Research Journal of Finance and Accounting | Vol 11, No 17 (2020) | Service Quality and Customer Satisfaction (The Case of Cooperative Bank of Oromia, Addis Abeba, Ethiopia) | Abstract PDF |
| BELAY ADAMU DUNFA | |||
| Research Journal of Finance and Accounting | Vol 12, No 15 (2021) | Service Delivery Toward Customer’s Satisfaction: Commercial Bank of Michille Branch, Dilla Town, Southern Ethiopia | Abstract PDF |
| Mengistu Meresa | |||
| Journal of Education and Practice | Vol 10, No 21 (2019) | Service Charter and Its Moderating Effect on the Relationship Between Tangible Elements of Service and Student Satisfaction at Selected Public Universities in Kenya | Abstract PDF |
| Thomas Waweru Gakobo, Isaac Ochieng, Paul Muoki Nzioki | |||
| Computer Engineering and Intelligent Systems | Vol 4, No 11 (2013) | Service Oriented Grid Computing Model as a means of Cost Sharing in the Institutions of Higher Learning in Kenya | Abstract PDF |
| James Mwikya Reuben, Alex Njoroge Kangethe | |||
| Journal of Law, Policy and Globalization | Vol 29 (2014) | Service of Originating Processes on Corporate Entities in Nigeria: Imperative for a Review by the Supreme Court of its Extant Decisions on the Point | Abstract PDF |
| F.J Oniekoro, M.E Jemialu | |||
| Journal of Environment and Earth Science | Vol 7, No 4 (2017) | Service quality gap analysis to improve public water service delivery in Lilongwe city: tapping customer’s voice | Abstract PDF |
| Jackie Julio Gowela, Tracey Alleyne, Gashirayi L. Chinopfukutwa | |||
| Public Policy and Administration Research | Vol 8, No 11 (2018) | Service Delivery Practice in Dire Dawa City Administration: Evidences from Selected Institutions | Abstract PDF |
| Hymanot Feleke | |||
| Public Policy and Administration Research | Vol 9, No 9 (2019) | Service Delivery and Customer Satisfaction in the Public Service Sector:An Ethiopian Experience | Abstract PDF |
| Alemseged Gerezgiher Hailu | |||
| Public Policy and Administration Research | Vol 14, No 3 (2024) | Service delivery in the digital age: Challenges and opportunities from Bindura Municipality's Mobile Application system. | Abstract PDF |
| Kudakwashe Ignatious Mhuri | |||
| Journal of Information Engineering and Applications | Vol 6, No 6 (2016) | Service Oriented Smart Sustainable City Architecture | Abstract PDF |
| Zahoor Ahmad Najar | |||
| Journal of Information Engineering and Applications | Vol 9, No 2 (2019) | Service Quality and Its Effects on Customer’s Satisfaction: A Case Yirgalem Town Telecommunication, Ethiopia | Abstract PDF |
| Tesfaye Nigussie | |||
| Civil and Environmental Research | Vol 8, No 4 (2016) | Service Life of Reinforced Concrete Infrastructure in Marine Environments | Abstract PDF |
| E.J. Okwori | |||
| Civil and Environmental Research | Vol 17, No 1 (2025) | Service Life Prediction and Durability of Wooden Utility Poles in Cameroon: a Factor-Based Approach | Abstract PDF |
| Nimpa Giscard Desting, Minane Jacques Rémy, Deodonne Kunwufne, Doumia Benoit, Njankouo Jacques Michel, Efon Boniface, Tamo Tatietse Thomas | |||
| Developing Country Studies | Vol 4, No 18 (2014) | Service Quality and Customer Satisfaction of Public Transport on Cape Coast-Accra Route, Ghana | Abstract PDF |
| Thomas Kolawole OJO, Dickson Okoree MIREKU, Suleman DAUDA, Ricky Yao NUTSOGBODO | |||
| Developing Country Studies | Vol 4, No 20 (2014) | Service Quality in National Health Insurance Scheme Healthcare: A Case Study of WA Municipal National Health Insurance Scheme in the Upper West Region of Ghana | Abstract PDF |
| Fatawu Alhassan, Kpelle Moses, Jamal-Deen Kukurah, Ahmed Sakara | |||
| Industrial Engineering Letters | Vol 9, No 3 (2019) | Service Quality Dimensions: Key on Customer Satisfaction A Glance on Commercial Bank of Ethiopia | Abstract PDF |
| Sintayehu Assefa | |||
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