| Journal | Issue | Title | |
| Information and Knowledge Management | Vol 9, No 4 (2019) | Server Virtualization Technology: A proposed Implementation Model | Abstract PDF |
| Felix M. Obegi, George Raburu, Michael O. Okoya | |||
| European Journal of Business and Management | Vol 5, No 1 (2013) | Service Quality Relationship with Customer Satisfaction and Business Profitability (A Case Study of Royal Jordanian) | Abstract PDF |
| Marzouq Alqeed | |||
| European Journal of Business and Management | Vol 5, No 4 (2013) | Service Quality in Mega Shops: A Study of Consumers Satisfaction in Apparel Retailing | Abstract PDF |
| Mir Abdullah Shahneaz, Umma Salma | |||
| European Journal of Business and Management | Vol 5, No 13 (2013) | Service Quality Dimensions of Retailing - A Study on Retail Chain Stores in Chittagong | Abstract PDF |
| Syed Mohammad Hasib Ahsan, Mohammad Toufiqur Rahman | |||
| European Journal of Business and Management | Vol 5, No 19 (2013) | Service Quality among Selected ‘Chop Bar’ (local restaurants) Operators in Koforidua, Eastern Region, Ghana. | Abstract PDF |
| Samuel Ayittah Kwabena, Yaw Brew, Samuel Addae-Boateng | |||
| European Journal of Business and Management | Vol 5, No 22 (2013) | Service Quality and Customer Satisfaction at Kenya Airways Ltd | Abstract PDF |
| Tirimba O. Manani, Richard B. Nyaoga, Robert M. Bosire, Thomas O. Ombati, Tom O. Kongere | |||
| European Journal of Business and Management | Vol 5, No 28 (2013) | Service Quality and Patients Satisfaction with Healthcare Delivery: Empirical Evidence from Patients of the Out Patient Department of a Public University Hospital in Ghana | Abstract PDF |
| Joshua Ofori Essiam | |||
| European Journal of Business and Management | Vol 5, No 30 (2013) | Service Failure, Recovery and Recovery Outcomes in the Ghanaian Banking Industry | Abstract PDF |
| Divine Mawuli Akwensivie, Bedman Narteh, Samuel Affum | |||
| European Journal of Business and Management | Vol 6, No 3 (2014) | Service Delivery, Customer Satisfaction and Customer Delight in the Real Estate Business. Evidence from Elite Kingdom Investment and Consulting Company Ghana | Abstract PDF |
| Alexander Preko, Samuel Kwami Agbanu, Mawuli Feglo | |||
| European Journal of Business and Management | Vol 6, No 4 (2014) | Service Recovery and Customer Satisfaction: A Case of Uganda Telecom | Abstract PDF |
| Masud Ibrahim, Ssendiwala Abdallahamed | |||
| European Journal of Business and Management | Vol 6, No 6 (2014) | Service Quality and Customer Satisfaction: Empirical Evidence from the Ghanaian Public Service | Abstract PDF |
| Anthony Sumnaya Kumasey | |||
| European Journal of Business and Management | Vol 6, No 11 (2014) | Service Quality Provided by Higher Education Institutions in Somalia and Its Impact on Student Satisfaction | Abstract PDF |
| Ali Yassin Sheikh Ali, Abdirisaq Ibrahim Mohamed | |||
| European Journal of Business and Management | Vol 6, No 11 (2014) | Service Quality in Kenyan Universities: Dimensionality and Contextual Analysis | Abstract PDF |
| Edward Owino, Francis Kibera, Justus Munyoki, Gituro Wainaina | |||
| European Journal of Business and Management | Vol 7, No 1 (2015) | Service Quality and Customer Satisfaction: Empirical Evidence from Saving Account Customers of Banking Industry | Abstract PDF |
| Habtamu Mekonnen Awoke | |||
| European Journal of Business and Management | Vol 7, No 3 (2015) | Service Quality and Customer Satisfaction in the Ghanaian Banking Industry (A Case of Ghana Commercial Bank) | Abstract PDF |
| Agbemabiese George Cudjoe, Patrick Amfo Anim, Joseph Gerald Nii Tetteh Nyanyofio | |||
| European Journal of Business and Management | Vol 7, No 4 (2015) | Service Quality, Customers’ Satisfaction and Loyalty: A Study on Insurance Companies in Adama, Ethiopia | Abstract PDF |
| Shambachew Hussen | |||
| European Journal of Business and Management | Vol 8, No 31 (2016) | Service Quality Analysis Education Faculty of Economic Riau University with Servqual Methode | Abstract PDF |
| Rio Jonnes M. Marpaung | |||
| European Journal of Business and Management | Vol 10, No 6 (2018) | Service Innovation: The New Paradigm for Sustainable Organisation Development | Abstract PDF |
| Abereola, Samuel Niyi, Adejimi, Seun Oyebola, Oloyede, Adeola Olamide | |||
| European Journal of Business and Management | Vol 10, No 36 (2018) | Service Recovery Strategies and Customer Retention of Selected Banks in Lagos State, Nigeria | Abstract PDF |
| ITAI, Muktar Monday | |||
| European Journal of Business and Management | Vol 11, No 12 (2019) | Service Quality, Brand Image and Customer Satisfaction Influence Loyalty (Study on Citilink Airline Passengers) | Abstract PDF |
| Agnes Rully Diyah, Titis Shinta Dhewi, Heri Pratikto | |||
| European Journal of Business and Management | Vol 11, No 28 (2019) | Service Strategy Based on Tri Kaya Parisudha (TKP) Values | Abstract PDF |
| Ni Nyoman Kerti Yasa, Putu Gde Sukaatmadja | |||
| European Journal of Business and Management | Vol 12, No 9 (2020) | Service Quality Dimensions, Students’ Satisfaction and the Link Between Them: A Study of Student Information System at Jiangsu Province’ Universities China | Abstract PDF |
| Samar Zaineldeen, Li Hongbo, Masud Ibrahim | |||
| European Journal of Business and Management | Vol 12, No 14 (2020) | Service Quality and Customer Retention: A Study of Microfinance Customers in Kaduna North Local Government Area, Nigeria | Abstract PDF |
| Aliyu Mamman, Ismail Kayode Olaoye, Abdulrazaq M. AbdulRahaman | |||
| European Journal of Business and Management | Vol 13, No 5 (2021) | Service Quality and Customers’ Satisfaction in Addis Ababa Light Rail Transit: Context, Relationships and Effect | Abstract PDF |
| Belayneh Bogale Zewdie | |||
| European Journal of Business and Management | Vol 15, No 10 (2023) | Service Quality of Mobile Banking in Bangladesh: An Assessment of Customers’ Satisfaction | Abstract PDF |
| Md. Sarwar Uddin | |||
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