| Journal | Issue | Title | |
| European Journal of Business and Management | Vol 6, No 4 (2014) | Service Recovery and Customer Satisfaction: A Case of Uganda Telecom | Abstract PDF |
| Masud Ibrahim, Ssendiwala Abdallahamed | |||
| European Journal of Business and Management | Vol 6, No 6 (2014) | Service Quality and Customer Satisfaction: Empirical Evidence from the Ghanaian Public Service | Abstract PDF |
| Anthony Sumnaya Kumasey | |||
| European Journal of Business and Management | Vol 6, No 11 (2014) | Service Quality Provided by Higher Education Institutions in Somalia and Its Impact on Student Satisfaction | Abstract PDF |
| Ali Yassin Sheikh Ali, Abdirisaq Ibrahim Mohamed | |||
| European Journal of Business and Management | Vol 6, No 11 (2014) | Service Quality in Kenyan Universities: Dimensionality and Contextual Analysis | Abstract PDF |
| Edward Owino, Francis Kibera, Justus Munyoki, Gituro Wainaina | |||
| European Journal of Business and Management | Vol 7, No 1 (2015) | Service Quality and Customer Satisfaction: Empirical Evidence from Saving Account Customers of Banking Industry | Abstract PDF |
| Habtamu Mekonnen Awoke | |||
| European Journal of Business and Management | Vol 7, No 3 (2015) | Service Quality and Customer Satisfaction in the Ghanaian Banking Industry (A Case of Ghana Commercial Bank) | Abstract PDF |
| Agbemabiese George Cudjoe, Patrick Amfo Anim, Joseph Gerald Nii Tetteh Nyanyofio | |||
| European Journal of Business and Management | Vol 7, No 4 (2015) | Service Quality, Customers’ Satisfaction and Loyalty: A Study on Insurance Companies in Adama, Ethiopia | Abstract PDF |
| Shambachew Hussen | |||
| European Journal of Business and Management | Vol 8, No 31 (2016) | Service Quality Analysis Education Faculty of Economic Riau University with Servqual Methode | Abstract PDF |
| Rio Jonnes M. Marpaung | |||
| European Journal of Business and Management | Vol 10, No 6 (2018) | Service Innovation: The New Paradigm for Sustainable Organisation Development | Abstract PDF |
| Abereola, Samuel Niyi, Adejimi, Seun Oyebola, Oloyede, Adeola Olamide | |||
| European Journal of Business and Management | Vol 10, No 36 (2018) | Service Recovery Strategies and Customer Retention of Selected Banks in Lagos State, Nigeria | Abstract PDF |
| ITAI, Muktar Monday | |||
| European Journal of Business and Management | Vol 11, No 12 (2019) | Service Quality, Brand Image and Customer Satisfaction Influence Loyalty (Study on Citilink Airline Passengers) | Abstract PDF |
| Agnes Rully Diyah, Titis Shinta Dhewi, Heri Pratikto | |||
| European Journal of Business and Management | Vol 11, No 28 (2019) | Service Strategy Based on Tri Kaya Parisudha (TKP) Values | Abstract PDF |
| Ni Nyoman Kerti Yasa, Putu Gde Sukaatmadja | |||
| European Journal of Business and Management | Vol 12, No 9 (2020) | Service Quality Dimensions, Students’ Satisfaction and the Link Between Them: A Study of Student Information System at Jiangsu Province’ Universities China | Abstract PDF |
| Samar Zaineldeen, Li Hongbo, Masud Ibrahim | |||
| European Journal of Business and Management | Vol 12, No 14 (2020) | Service Quality and Customer Retention: A Study of Microfinance Customers in Kaduna North Local Government Area, Nigeria | Abstract PDF |
| Aliyu Mamman, Ismail Kayode Olaoye, Abdulrazaq M. AbdulRahaman | |||
| European Journal of Business and Management | Vol 13, No 5 (2021) | Service Quality and Customers’ Satisfaction in Addis Ababa Light Rail Transit: Context, Relationships and Effect | Abstract PDF |
| Belayneh Bogale Zewdie | |||
| European Journal of Business and Management | Vol 15, No 10 (2023) | Service Quality of Mobile Banking in Bangladesh: An Assessment of Customers’ Satisfaction | Abstract PDF |
| Md. Sarwar Uddin | |||
| European Journal of Business and Management | Vol 15, No 14 (2023) | Service Quality Measurement of Food and Beverage in a 5 (Five) Star Rated Hotel in Bangladesh-A Case Study | Abstract PDF |
| Khadiza Akter, Shelamony Hafsa, Mehedi Hasan Sakib | |||
| European Journal of Business and Management | Vol 17, No 6 (2025) | Service Automation, Data Analytics and Digital Payment Solutions: The Future of Competitive Advantage of Commercial Banks in Kenya | Abstract PDF |
| Nelly Nthenya Musau, Stephen Makau Muathe | |||
| Research Journal of Finance and Accounting | Vol 2, No 5 (2011) | Service Quality Assessment in Insurance Sector: A Comparative Study between Indian and Chinese Customers | Abstract PDF |
| Ravi Kant Sharma, M.R. Bansal | |||
| Research Journal of Finance and Accounting | Vol 11, No 17 (2020) | Service Quality and Customer Satisfaction (The Case of Cooperative Bank of Oromia, Addis Abeba, Ethiopia) | Abstract PDF |
| BELAY ADAMU DUNFA | |||
| Research Journal of Finance and Accounting | Vol 12, No 15 (2021) | Service Delivery Toward Customer’s Satisfaction: Commercial Bank of Michille Branch, Dilla Town, Southern Ethiopia | Abstract PDF |
| Mengistu Meresa | |||
| Journal of Education and Practice | Vol 10, No 21 (2019) | Service Charter and Its Moderating Effect on the Relationship Between Tangible Elements of Service and Student Satisfaction at Selected Public Universities in Kenya | Abstract PDF |
| Thomas Waweru Gakobo, Isaac Ochieng, Paul Muoki Nzioki | |||
| Computer Engineering and Intelligent Systems | Vol 4, No 11 (2013) | Service Oriented Grid Computing Model as a means of Cost Sharing in the Institutions of Higher Learning in Kenya | Abstract PDF |
| James Mwikya Reuben, Alex Njoroge Kangethe | |||
| Journal of Law, Policy and Globalization | Vol 29 (2014) | Service of Originating Processes on Corporate Entities in Nigeria: Imperative for a Review by the Supreme Court of its Extant Decisions on the Point | Abstract PDF |
| F.J Oniekoro, M.E Jemialu | |||
| Journal of Environment and Earth Science | Vol 7, No 4 (2017) | Service quality gap analysis to improve public water service delivery in Lilongwe city: tapping customer’s voice | Abstract PDF |
| Jackie Julio Gowela, Tracey Alleyne, Gashirayi L. Chinopfukutwa | |||
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