Browse Title Index


 
Journal Issue Title
 
European Journal of Business and Management Vol 6, No 4 (2014) Service Recovery and Customer Satisfaction: A Case of Uganda Telecom Abstract   PDF
Masud Ibrahim, Ssendiwala Abdallahamed
 
European Journal of Business and Management Vol 6, No 6 (2014) Service Quality and Customer Satisfaction: Empirical Evidence from the Ghanaian Public Service Abstract   PDF
Anthony Sumnaya Kumasey
 
European Journal of Business and Management Vol 6, No 11 (2014) Service Quality Provided by Higher Education Institutions in Somalia and Its Impact on Student Satisfaction Abstract   PDF
Ali Yassin Sheikh Ali, Abdirisaq Ibrahim Mohamed
 
European Journal of Business and Management Vol 6, No 11 (2014) Service Quality in Kenyan Universities: Dimensionality and Contextual Analysis Abstract   PDF
Edward Owino, Francis Kibera, Justus Munyoki, Gituro Wainaina
 
European Journal of Business and Management Vol 7, No 1 (2015) Service Quality and Customer Satisfaction: Empirical Evidence from Saving Account Customers of Banking Industry Abstract   PDF
Habtamu Mekonnen Awoke
 
European Journal of Business and Management Vol 7, No 3 (2015) Service Quality and Customer Satisfaction in the Ghanaian Banking Industry (A Case of Ghana Commercial Bank) Abstract   PDF
Agbemabiese George Cudjoe, Patrick Amfo Anim, Joseph Gerald Nii Tetteh Nyanyofio
 
European Journal of Business and Management Vol 7, No 4 (2015) Service Quality, Customers’ Satisfaction and Loyalty: A Study on Insurance Companies in Adama, Ethiopia Abstract   PDF
Shambachew Hussen
 
European Journal of Business and Management Vol 8, No 31 (2016) Service Quality Analysis Education Faculty of Economic Riau University with Servqual Methode Abstract   PDF
Rio Jonnes M. Marpaung
 
European Journal of Business and Management Vol 10, No 6 (2018) Service Innovation: The New Paradigm for Sustainable Organisation Development Abstract   PDF
Abereola, Samuel Niyi, Adejimi, Seun Oyebola, Oloyede, Adeola Olamide
 
European Journal of Business and Management Vol 10, No 36 (2018) Service Recovery Strategies and Customer Retention of Selected Banks in Lagos State, Nigeria Abstract   PDF
ITAI, Muktar Monday
 
European Journal of Business and Management Vol 11, No 12 (2019) Service Quality, Brand Image and Customer Satisfaction Influence Loyalty (Study on Citilink Airline Passengers) Abstract   PDF
Agnes Rully Diyah, Titis Shinta Dhewi, Heri Pratikto
 
European Journal of Business and Management Vol 11, No 28 (2019) Service Strategy Based on Tri Kaya Parisudha (TKP) Values Abstract   PDF
Ni Nyoman Kerti Yasa, Putu Gde Sukaatmadja
 
European Journal of Business and Management Vol 12, No 9 (2020) Service Quality Dimensions, Students’ Satisfaction and the Link Between Them: A Study of Student Information System at Jiangsu Province’ Universities China Abstract   PDF
Samar Zaineldeen, Li Hongbo, Masud Ibrahim
 
European Journal of Business and Management Vol 12, No 14 (2020) Service Quality and Customer Retention: A Study of Microfinance Customers in Kaduna North Local Government Area, Nigeria Abstract   PDF
Aliyu Mamman, Ismail Kayode Olaoye, Abdulrazaq M. AbdulRahaman
 
European Journal of Business and Management Vol 13, No 5 (2021) Service Quality and Customers’ Satisfaction in Addis Ababa Light Rail Transit: Context, Relationships and Effect Abstract   PDF
Belayneh Bogale Zewdie
 
European Journal of Business and Management Vol 15, No 10 (2023) Service Quality of Mobile Banking in Bangladesh: An Assessment of Customers’ Satisfaction Abstract   PDF
Md. Sarwar Uddin
 
European Journal of Business and Management Vol 15, No 14 (2023) Service Quality Measurement of Food and Beverage in a 5 (Five) Star Rated Hotel in Bangladesh-A Case Study Abstract   PDF
Khadiza Akter, Shelamony Hafsa, Mehedi Hasan Sakib
 
European Journal of Business and Management Vol 17, No 6 (2025) Service Automation, Data Analytics and Digital Payment Solutions: The Future of Competitive Advantage of Commercial Banks in Kenya Abstract   PDF
Nelly Nthenya Musau, Stephen Makau Muathe
 
Research Journal of Finance and Accounting Vol 2, No 5 (2011) Service Quality Assessment in Insurance Sector: A Comparative Study between Indian and Chinese Customers Abstract   PDF
Ravi Kant Sharma, M.R. Bansal
 
Research Journal of Finance and Accounting Vol 11, No 17 (2020) Service Quality and Customer Satisfaction (The Case of Cooperative Bank of Oromia, Addis Abeba, Ethiopia) Abstract   PDF
BELAY ADAMU DUNFA
 
Research Journal of Finance and Accounting Vol 12, No 15 (2021) Service Delivery Toward Customer’s Satisfaction: Commercial Bank of Michille Branch, Dilla Town, Southern Ethiopia Abstract   PDF
Mengistu Meresa
 
Journal of Education and Practice Vol 10, No 21 (2019) Service Charter and Its Moderating Effect on the Relationship Between Tangible Elements of Service and Student Satisfaction at Selected Public Universities in Kenya Abstract   PDF
Thomas Waweru Gakobo, Isaac Ochieng, Paul Muoki Nzioki
 
Computer Engineering and Intelligent Systems Vol 4, No 11 (2013) Service Oriented Grid Computing Model as a means of Cost Sharing in the Institutions of Higher Learning in Kenya Abstract   PDF
James Mwikya Reuben, Alex Njoroge Kangethe
 
Journal of Law, Policy and Globalization Vol 29 (2014) Service of Originating Processes on Corporate Entities in Nigeria: Imperative for a Review by the Supreme Court of its Extant Decisions on the Point Abstract   PDF
F.J Oniekoro, M.E Jemialu
 
Journal of Environment and Earth Science Vol 7, No 4 (2017) Service quality gap analysis to improve public water service delivery in Lilongwe city: tapping customer’s voice Abstract   PDF
Jackie Julio Gowela, Tracey Alleyne, Gashirayi L. Chinopfukutwa
 
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